TMS is providing our customers with a new centralized support system, known as the Service Desk. The Service Desk Support team will be your single point of contact. They will field calls from users, send a service request to the appropriate technician who will research the issue, then contact you to resolve the problem. All calls need to go to the Service Desk Center so each request can be logged, prioritized and track effectively. Technicians are no longer able to assist you until a service request is submitted. Attempting to bypass this process will result In a delay of your resolution.
Contact Service Desk Support Phone: 800/282.8463 or 712/222.1126 ex# 5124 Email:
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Q & A Q: My punches have stopped auto collecting, what can I do? A: If AE had been collecting them via "Autotask", go to "Start|Program Files|Attendance Enterprise|Autotask" & click Autotask, this should start the autopolling back up.
Q: My Employees are still punching and the clock is accepting punches but I don't see them in the software. Where are the punches? A: They are still in the clock. The actual timeclock holds the punches until the next successful poll into AE. If the employees can still punch on a handpunch, then its just a communications issue between the software and the clock, and as soon as that issue is resolved, you should see all of your punches.
Q: Does anything need to be done prior to installing or moving a new server? A: Yes! Call the service desk to have a technician assist with the installation or moving of the server.
Q: What do I do what I receive a licensing error? A: Call the service desk to have a technician look at the licensing file to determine the cause.
